Firstly, look for training in using the tools and making the most out of the features. Many support packages will not include training, but the best options out there will. This is because your staff knowing how to problem solve when using their applications drastically reduces time spent on seeking outside help for difficulty using a tool.
In addition to this, those using this cloud solution may be familiar with the workings of Microsoft Office applications in software format, but might be completely new to some of the most beneficial features of the cloud version. For this reason, getting training can help a company really make the most of the features available to them, giving them a competitive edge in the marketplace.