What if a professional athlete set a standard where winning was not enough? Instead, they had to achieve a personal best or break a previous record year after year. What if a new theme park opened on schedule, with no delays, and offered tickets to the first one million visitors to return at any time and bring up to 100 guests at no additional charge?
Welcome to my world. As an IT provider, I face the similar challenge: that is, delivering a project experience to customers that will not only achieve all project goals, but also blow them away. I have delivered on hundreds of projects for customers in my career and I have seen projects go smoothly and poorly.